Cookie Policy

This Cookie Policy explains how WIH uses cookies and similar technologies on the website bonneheure.hr, for what purposes they are used, and how you can manage your cookie settings. By using the website, you consent to the use of cookies in accordance with this Policy, except for the parts where you have explicitly given different consent via the cookie banner.

Cookies are small text files stored on your device when you visit a website. Cookies allow the website to recognise your device and remember certain data (e.g. settings, items in your cart or preferences). There are temporary cookies (session cookies) that are deleted after closing the browser, and persistent cookies that remain on the device for a specified period.

On bonneheure.hr we use the following cookie categories:

These are required for the basic functioning of the website (e.g. cart management, login, security settings). These cookies do not require consent because they are necessary for the performance of the service you have requested (e.g. purchasing a product).

Purpose: Enabling login, order processing, security checks, language and other key functionalities.

Examples: session cookies, authentication tokens (names vary depending on implementation).

Duration: usually for the duration of the session or until deletion, depending on implementation.

These help us understand how visitors use the website, enable us to measure web performance and improve content and user experience.

Purpose: Tracking visits, pages viewed, session duration, identifying technical errors and optimising the website.

Provider examples and typical cookies:

• Google Analytics: _ga (2 years), _gid (24 hours), _gat (1 minute).
• Microsoft Clarity: typical cookies set by Clarity for heatmap and session recording (names and duration may vary).

Duration: varies from session duration to several years (depending on the cookie).

These are used to display relevant ads, measure campaign effectiveness and advertise outside the website (retargeting, audience building).

Purpose: Tailoring ads to your interests, measuring conversions and optimising campaigns.

Provider examples and typical cookies:

• Google Ads / Google Marketing Platform: _gcl_au, _gcl_aw (duration varies, often up to 90 days).
• Meta / Facebook (Meta Pixel): _fbp, fr and other cookies set by Meta for advertising and conversion tracking (duration typically up to 3 months or per Meta's policy).

Duration: varies, usually up to several months.

These remember your choices (e.g. language or region) to provide you with a customised experience.

Purpose: Saving preferences so that your next visit is personalised.

Examples: language cookies, display preferences.

Duration: depending on settings, usually several months.

Below are the main third-party providers whose cookies may be set through our website. Please note that cookie names and durations may change; for the latest and most detailed information, visit the providers' pages.

Purpose: analytics, visit measurement, optimisation and advertising.

Examples: _ga, _gid, _gat, _gcl_au, _gcl_aw.

More information: Google → Cookie/Privacy centre.

Purpose: remarketing, conversion tracking, building audiences for ads.

Examples: _fbp, fr (depending on the situation).

More information: Meta Business Help Center.

Purpose: user sessions, heatmap, behaviour analysis (UX improvement).

Examples: cookies and identifiers set by Clarity; names vary.

More information: Microsoft Clarity documentation.

Purpose: newsletter management, email automations, tracking opens and conversions.

Examples: cookies for visitor recognition and campaign linking.

Note: other third-party providers may also appear on the site (e.g. payment processors or service providers). When additional third parties are included, their cookies and policies may differ.

When you first visit the site, a cookie banner will be displayed with the option to select cookie categories. You can:

• Accept all cookies.
• Reject all non-essential cookies (only functional cookies remain).
• Customise settings and choose which categories to allow.

Your consent is stored so that we respect your settings. You can always withdraw or change your consent — instructions are provided below.

1. Click the cookie icon / "Cookie Settings" link at the bottom of the website (if available) and change your selection.
2. If you wish to completely delete cookies, you can do so from your browser settings (instructions below).
3. If you gave consent through our platform and wish us to remove it from our systems, send a request to info@bonneheure.hr with the subject "Cookie consent withdrawal" and we will let you know what needs to be done.

Below are brief instructions; the company can provide detailed instructions or a link to the relevant pages.

• Google Chrome: Settings → Privacy and Security → Cookies and other site data → manage cookies.
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data → Manage Data.
• Safari (macOS/iOS): Settings → Safari → Privacy & Security → Block Cookies.
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies.

Disabling cookies may affect the functionality and availability of some parts of the website (e.g. inability to complete an order, non-functional personalisation elements).

Cookies and similar technologies may collect data considered personal data (e.g. IP address, session identifiers). Processing of such data is carried out in accordance with our Privacy Policy and applicable laws (GDPR). The legal basis for processing depends on the cookie category: essential cookies are based on the need for contract performance / legitimate interest, while for analytical and marketing cookies we use your consent (Article 6(1)(a) GDPR).

The duration of each cookie depends on its purpose and the specific cookie name:

• Session cookies: deleted after closing the browser.
• Persistent cookies: remain on the device for a specified period (examples):
  • Google Analytics _ga — up to 2 years.
  • Google Analytics _gid — 24 hours.
  • Meta _fbp — approximately 3 months.
  • Google Ads _gcl_au — usually up to 90 days.
  • Microsoft Clarity cookies — durations vary depending on implementation.

Please note that exact names and durations may be updated by the providers; for up-to-date data always check the documentation of the respective provider.

The website uses third-party services (e.g. Google, Meta, Microsoft, Omnisend). These third parties may set their own cookies when interacting with our content (e.g. pixels, scripts). WIH does not have full control over these cookies and we encourage you to review the privacy statements and cookie policies of these providers for more information about their data processing and opt-out options:

• Google: privacy & cookie policy
• Meta (Facebook/Instagram): data policy & cookie information
• Microsoft Clarity: privacy & cookie information
• Omnisend: privacy & cookie policy

We take technical and organisational measures to protect data collected through cookies. However, no method of electronic transmission or storage is 100% secure. WIH strives to ensure appropriate security and places emphasis on risk minimisation.

WIH reserves the right to amend this Cookie Policy. All significant changes will be published on this page with an updated "Last modified" date. We recommend reviewing the Policy regularly.

Under the GDPR you have the right to access your data, rectification, erasure (right to be forgotten), restriction of processing, objection to processing and data portability. To exercise your rights, contact us at info@bonneheure.hr. You also have the right to lodge a complaint with the competent authority (Croatian Personal Data Protection Agency, AZOP).

For all questions regarding cookies, privacy or the handling of your data, please contact: